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If you’re experiencing any issues with buffering on FreeCast, just select the device you’re using below and then follow the troubleshooting steps provided

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Android Device

Expand
titleCheck for latest app update

  1. Open the Google Play Store on your Android device and search FreeCast in the app store.

  2. Choose the Update option if it’s available.

  3. Try to launch the FreeCast app again after completing the app update.

...

Expand
titleClear the cache and data for FreeCast app

  1. Open your Settings menu on your device and visit your Apps section.

  2. Locate and select the FreeCast app in the list of apps.

  3. Select Storage > Clear Data.

  4. Click Ok to confirm.

  5. After clearing the cache and data, restart your deviceand then try launching the FreeCast app again.

    (Note that you can also hold your finger down on the FreeCast app and then select the “i” icon that appears to view those app settings on some Android devices)

Expand
titleUninstall / Reinstall the FreeCast app

  1. Delete the FreeCast app from your Android device and then reinstall it from the Google Play Store.

  2. Try launching the FreeCast app again.

...

iOS Device (iPhone, iPad)

Expand
titleCheck for latest app update

  1. Open the App Store on your iOS device and search FreeCast.

  2. Choose the Update option if it’s available.

  3. Try to launch the FreeCast app again after completing the app update.

...

Expand
titleUninstall / Reinstall the FreeCast app

  1. Delete the FreeCast app from your iOS device and then reinstall it from the App Store.

  2. Try launching the FreeCast app again.

...

Android TV

Expand
titleCheck for latest app update

  1. Go to the Apps section on your Android TV and then open the Google Play Store.

  2. Select the Profile icon in the top right corner > Choose Manage apps & games.

  3. Select Updates and then Check for Updates.

  4. Complete an update for the FreeCast app if the option appears.

  5. Launch the FreeCast app again once the update is complete.

...

Expand
titleDouble check your internet connection

  1. Make sure your Wi-Fi connection is stable by checking the connection under your TV’s Settings menu (service requires a minimum download speed of at least 5Mbps).

  2. Run an internet speed test - Note that you can do this from a computer or phone that’s connected to the same Wi-Fi network as your TV, rather than having to install an app.

Expand
titleNavigate away from Channels section

  1. If you’re stuck loading in the Channels section, try navigating to over to the left side menu using the D-pad or left directional button on your remote.

  2. After pulling up the left side menu, select either TV Shows or Movies from the menu to navigate to one of those on-demand sections.

  3. Once that section finishes loading, try navigating back to the Channels section and allow a minute or two for it to load.

Expand
titleClear the cache and data for the FreeCast app

  1. Click the Home button on your Android TV remote to get to the home screen.

  2. In the top right corner of the screen, select Settings > Apps.

  3. Scroll down and select the FreeCast app from the list that appears (you may need to select See all apps to view the full list).

  4. Choose the FreeCast app and then select Clear Cache > Press Ok to confirm.

  5. Click back on your remote and select Clear Data from the list > Press Ok.

  6. Launch the FreeCast app again and sign in to your account.

Expand
titleUninstall / Reinstall the FreeCast app

  1. In the top right corner of your Android TV home screen, select Settings > Apps.

  2. Choose the FreeCast app and select Uninstall.

  3. Visit the Apps section and search FreeCast to locate the FreeCast app.

  4. Select the FreeCast app and then Install.

  5. Launch the FreeCast app and try signing in again.

...

Apple TV

Expand
titleCheck for latest app update

  1. Open the App Store on your Apple TV and search FreeCast.

  2. Complete the update for the FreeCast app if one is available.

  3. Launch the FreeCast app again after completing the update.

...

Expand
titleUninstall / Reinstall the FreeCast app

  1. On your Apple TV, go to Settings > General.

  2. Scroll down and select Manage Storage under the Usage category.

  3. After locating the FreeCast app in the list of apps in your storage, click the trash can icon to delete it > Then choose the Offload option, so that it doesn’t force you to log back in after reinstalling.

  4. Open the App Store on your Apple TV and search for the FreeCast app.

  5. Select the FreeCast app and choose Install.

  6. Launch the FreeCast app again after reinstalling.

...

Fire TV

Expand
titleCheck for latest app update

  1. Highlight the FreeCast app on the Fire TV home screen.

  2. Press the Menu button on your Fire TV remote (button with three lines in it).

  3. Select More Info from the menu that appears on the right side of the screen.

  4. Complete the update for the FreeCast app if one is available.

  5. Launch the FreeCast app again after completing the update.

...

Expand
titleUninstall / Reinstall the FreeCast app

  1. Highlight the FreeCast app on the Fire TV home screen.

  2. Press the Menu button on your Fire TV remote (button with three lines in it).

  3. Select Offload from the menu that appears on the right side of the screen.

  4. Click Offload again to confirm.

  5. Reinstall the FreeCast app from the Amazon App Store and try launching it again.

...

Samsung TV

Expand
titleCheck for latest app update

  1. Press the Home button on your Samsung TV remote and then select Apps from the Settings bar.

  2. Click the Settings button in the top right corner of the Apps screen.

  3. Locate and highlight the FreeCast app > Then select View Details from the dropdown menu that appears under the app.

  4. Complete the FreeCast app update if one is available.

  5. Launch the FreeCast app again after completing the update.

...

Expand
titleUninstall / Reinstall the FreeCast app

  1. Press the Home button on your Samsung TV and then select Apps from the Settings bar.

  2. Click the Settings button in the top right corner of the Apps screen.

  3. Locate and highlight the FreeCast app > Select Delete.

  4. Go back to the Apps section and search the FreeCast app.

  5. Reinstall the FreeCast app and try launching it again.

...

LG TV

Expand
titleCheck for latest app update

  1. Press the Home button on your LG TV remote and then select Apps from the menu bar.

  2. Select the Profile icon in the top right corner (icon is the silhouette of a person).

  3. Select Manage Apps from the My Apps menu.

  4. Scroll down and locate the FreeCast app from the list of apps that appears.

  5. If an Update button displays next to the FreeCast app, press it to complete the update.

  6. Once the update is complete, try launching the FreeCast app again.

...