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Info

If you’re experiencing any issues with buffering on FreeCast, just select the device you’re using below and then follow the troubleshooting steps provided

Android Device

Expand
titleCheck for latest app update

  1. Open the Google Play Store on your Android device and search “FreeCast” in the app store.

  2. Choose the “Update” option if it’s available.

  3. Try to launch the FreeCast app again after completing the app update.

...

Expand
titleClear the cache and data for FreeCast app

  1. Open your Settings menu on your device and visit your Apps section.

  2. Locate and select the FreeCast app in the list of apps.

  3. Select “Storage” > “Clear Data”.

  4. Click “Ok” to confirm.

  5. After clearing the cache and data, restart your device and then try launching the FreeCast app again

iOS Device

Expand
titleCheck for latest app update

  1. Open the App Store on your iOS device and search “FreeCast”.

  2. Choose the “Update” option if it’s available.

  3. Try to launch the FreeCast app again after completing the app update.

...

Expand
titleDelete and reinstall the FreeCast app

  1. Delete the FreeCast app from your iOS device and then reinstall it from the App Store.

  2. Try launching the FreeCast app again.

Android TV

Expand
titleCheck for latest app update

  1. Go to the “Apps” Apps section on your Android TV and then open the Google Play Store.

  2. Select the Profile icon in the top right corner > Choose “Manage apps & games”.

  3. Select “Updates” and then “Check for Updates”.

  4. Complete an update for the FreeCast app if the option appears.

  5. Launch the FreeCast app again once the update is complete.

Expand
titleCheck for latest device updates

  1. Go to the “Settings” Settings menu on your Android TV

  2. Select “System” > “About” > “System Update” and then “Check for update”
    (or Settings > Device Preferences > About > System Update)

  3. Launch the FreeCast app again once the update is complete.

...

Expand
titleClear the cache and data for the FreeCast app

  1. Click the Home button on your Android TV remote to get to the home screen.

  2. In the top right corner of the screen, select “Settings” > “Apps”.

  3. Scroll down and select the FreeCast app from the list that appears (you may need to select “See all apps” to view the full list).

  4. Choose the FreeCast app and then select “Clear Cache” > Press “Ok” to confirm.

  5. Click back on your remote and select “Clear “Data” from the list > Press “Ok”.

  6. Launch the FreeCast app again and sign in to your account.

Expand
titleUninstall / Reinstall the FreeCast app

  1. In the top right corner of your Android TV home screen, select “Settings” > “Apps”.

  2. Choose the FreeCast app and select “Uninstall”.

  3. Visit the “Apps” section and search “FreeCast” to locate the FreeCast app.

  4. Select the FreeCast app and then “Install”.

  5. Launch the FreeCast app and try signing in again.

Apple TV

Expand
titleCheck for latest app update

  1. Open the App Store on your Apple TV and search “FreeCast”.

  2. Complete the update for the FreeCast app if one is available.

  3. Launch the FreeCast app again after completing the update.

Expand
titleCheck for latest device updates

  1. Open the Settings menu on your Apple TV

  2. Select “System” > “Software Updates” and then “Update Software”.

  3. Launch the FreeCast app again after completing the update.

Expand
titleDouble check your internet connection

  1. Make sure your Wi-Fi connection is stable by checking the connection under your TV’s Settings menu (service requires a minimum download speed of at least 5Mbps).

  2. Run an internet speed test - Note that you can do this from a computer or phone that’s connected to the same Wi-Fi network as your TV, rather than having to install an app.

Expand
titleRestart your Apple TV

  1. Log out of your FreeCast account if you’re able to.

  2. On your Apple TV, go to “Settings” > “System” and then select “Restart”.

  3. Launch the FreeCast app again after restarting your Apple TV.

Expand
titleUninstall / Reinstall the FreeCast app

  1. On your Apple TV, go to “Settings” > “General”.

  2. Scroll down and select “Manage Storage” under the “Usage” category.

  3. After locating the FreeCast app in the list of apps in your storage, click the trash can icon to delete it > Then choose the “Offload” option, so that it doesn’t force you to log back in after reinstalling.

  4. Open the App Store on your Apple TV and search for the FreeCast app.

  5. Select the FreeCast app and choose “Install”.

  6. Launch the FreeCast app again after reinstalling.

Fire TV

Expand
titleCheck for latest app update

  1. Highlight the FreeCast app on the Fire TV home screen.

  2. Press the Menu button on your Fire TV remote (button with three lines in it).

  3. Select “More Info” from the menu that appears on the right side of the screen.

  4. Complete the update for the FreeCast app if one is available.

  5. Launch the FreeCast app again after completing the update.

Expand
titleCheck for latest device updates

  1. Go to the Settings menu on your Fire TV.

  2. Select “My Fire TV” > “About” and then “Check for for System Update”.

  3. Launch the FreeCast app again after completing the update.

Expand
titleDouble check your internet connection

  1. Make sure your Wi-Fi connection is stable by checking the connection under your TV’s Settings menu (service requires a minimum download speed of at least 5Mbps).

  2. Run an internet speed test - Note that you can do this from a computer or phone that’s connected to the same Wi-Fi network as your TV, rather than having to install an app.

Expand
titleClear the cache and data for the FreeCast app

  1. Click the Home button on your Fire TV remote to get to the home screen.

  2. In the top right corner of the screen, select “Settings”.

  3. From the Settings menu, select “Applications”.

  4. Scroll down and select “Manage Installed Apps” > Then scroll down and select FreeCast from the list.

  5. Scroll down the FreeCast app settings section and select “Force Stop”.

  6. Then choose “Clear Cache”.

  7. Then choose “Clear Data”.

  8. Launch the FreeCast app and try logging in again.

Expand
titleUninstall / Reinstall the FreeCast app

  1. Highlight the FreeCast app on the Fire TV home screen.

  2. Press the Menu button on your Fire TV remote (button with three lines in it).

  3. Select “Offload” from the menu that appears on the right side of the screen.

  4. Click “Offload” again to confirm.

  5. Reinstall the FreeCast app from the Amazon App Store and try launching it again.

Samsung TV

Expand
titleCheck for latest app update

Expand
titleCheck for latest device updates

Expand
titleDouble check your internet connection

  1. Make sure your Wi-Fi connection is stable by checking the connection under your TV’s Settings menu (service requires a minimum download speed of at least 5Mbps).

  2. Run an internet speed test - Note that you can do this from a computer or phone that’s connected to the same Wi-Fi network as your TV, rather than having to install an app.