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If you’re experiencing any issues with buffering on FreeCast, just select the device you’re using below and then follow the troubleshooting steps provided

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Android Device

Expand
titleCheck for latest app update

  1. Open the Google Play Store on your Android device and search FreeCast in the app store.

  2. Choose the Update option if it’s available.

  3. Try to launch the FreeCast app again after completing the app update.

...

Expand
titleClear the cache and data for FreeCast app

  1. Open your Settings menu on your device and visit your Apps section.

  2. Locate and select the FreeCast app in the list of apps.

  3. Select Storage > Clear Data.

  4. Click Ok to confirm.

  5. After clearing the cache and data, restart your deviceand then try launching the FreeCast app again.

    (Note that you can also hold your finger down on the FreeCast app and then select the “i” icon that appears to view those app settings on some Android devices)

Expand
titleUninstall / Reinstall the FreeCast app

  1. Delete the FreeCast app from your Android device and then reinstall it from the Google Play Store.

  2. Try launching the FreeCast app again.

...

iOS Device (iPhone, iPad)

Expand
titleCheck for latest app update

  1. Open the App Store on your iOS device and search FreeCast.

  2. Choose the Update option if it’s available.

  3. Try to launch the FreeCast app again after completing the app update.

...

Expand
titleUninstall / Reinstall the FreeCast app

  1. Delete the FreeCast app from your iOS device and then reinstall it from the App Store.

  2. Try launching the FreeCast app again.

...

Android TV

Expand
titleCheck for latest app update

  1. Go to the Apps section on your Android TV and then open the Google Play Store.

  2. Select the Profile icon in the top right corner > Choose Manage apps & games.

  3. Select Updates and then Check for Updates.

  4. Complete an update for the FreeCast app if the option appears.

  5. Launch the FreeCast app again once the update is complete.

...

Expand
titleDouble check your internet connection
Expand
titleUninstall / Reinstall the FreeCast app

  1. Make sure your Wi-Fi connection is stable by checking the connection under your TV’s Settings menu (service requires a minimum download speed of at least 5Mbps).

  2. Run an internet speed test - Note that you can do this from a computer or phone that’s connected to the same Wi-Fi network as your TV, rather than having to install an app.

Expand
titleClear the cache and data for the FreeCast app

  1. Click the Home button on your Android TV remote to get to the home screen.

  2. In the top right corner of the screen, select Settings > Apps.

  3. Scroll down and select the FreeCast app from the list that appears (you may need to select See all apps to view the full list).

  4. Choose the FreeCast app and then select Clear Cache > Press Ok to confirm.

  5. Click back on your remote and select Clear Data from the list > Press Ok.

  6. Launch the FreeCast app again and sign in to your account.

  1. In the top right corner of your Android TV home To run a speed test, just follow the link below.
    https://www.speedtest.net/

Expand
titleNavigate away from Channels section

  1. If you’re stuck loading in the Channels section, try navigating to over to the left side menu using the D-pad or left directional button on your remote.

  2. After pulling up the left side menu, select either TV Shows or Movies from the menu to navigate to one of those on-demand sections.

  3. Once that section finishes loading, try navigating back to the Channels section and allow a minute or two for it to load.

Expand
titleClear the cache and data for the FreeCast app

  1. Click the Home button on your Android TV remote to get to the home screen.

  2. In the top right corner of the screen, select Settings > Apps.

  3. Choose Scroll down and select the FreeCast app and select Uninstall.

  4. Visit the Apps section and search FreeCast to locate the FreeCast app.

  5. Select from the list that appears (you may need to select See all apps to view the full list).

  6. Choose the FreeCast app and then Installselect Clear Cache > Press Ok to confirm.

  7. Click back on your remote and select Clear Data from the list > Press Ok.

  8. Launch the FreeCast app again and try signing in againsign in to your account.

Apple TV

Expand
titleCheck for latest app update

  1. Open the App Store on your Apple TV and search FreeCast.

  2. Complete the update for the FreeCast app if one is available.

  3. Launch the FreeCast app again after completing the update.

Uninstall / Reinstall the FreeCast app

  1. In the top right corner of your Android TV home screen, select Settings > Apps.

  2. Choose the FreeCast app and select Uninstall.

  3. Visit the Apps section and search FreeCast to locate the FreeCast app.

  4. Select the FreeCast app and then Install.

  5. Launch the FreeCast app and try signing in again.

...

Apple TV

Expand
titleCheck for latest device updatesapp update

  1. Open the Settings menu App Store on your Apple TV .Select System > Software Updates and then Update Softwareand search FreeCast.

  2. Complete the update for the FreeCast app if one is available.

  3. Launch the FreeCast app again after completing the update.

Expand
titleDouble check your Check for latest device updates

  1. Open the Settings menu on your Apple TV.

  2. Select System > Software Updates and then Update Software.

  3. Launch the FreeCast app again after completing the update.

Expand
titleDouble check your internet connection
title

  1. Make sure your Wi-Fi connection is stable by checking the connection under your TV’s Settings menu (service requires a minimum download speed of at least 5Mbps).

  2. Run an internet speed test - Note that you can do this from a computer or phone that’s connected to the same Wi-Fi network as your TV, rather than having to install an app.

Expand

  1. To run a speed test, just follow the link below.
    https://www.speedtest.net/

Expand
titleRestart your Apple TV

  1. Log out of your FreeCast account if you’re able to.

  2. On your Apple TV, go to Settings > System and then select Restart.

  3. Launch the FreeCast app again after restarting your Apple TV.

Expand
titleUninstall / Reinstall the FreeCast app

  1. On your Apple TV, go to Settings > General.

  2. Scroll down and select Manage Storage under the Usage category.

  3. After locating the FreeCast app in the list of apps in your storage, click the trash can icon to delete it > Then choose the Offload option, so that it doesn’t force you to log back in after reinstalling.

  4. Open the App Store on your Apple TV and search for the FreeCast app.

  5. Select the FreeCast app and choose Install.

  6. Launch the FreeCast app again after reinstalling.

...

Fire TV

Expand
titleCheck for latest app update

  1. Highlight the FreeCast app on the Fire TV home screen.

  2. Press the Menu button on your Fire TV remote (button with three lines in it).

  3. Select More Info from the menu that appears on the right side of the screen.

  4. Complete the update for the FreeCast app if one is available.

  5. Launch the FreeCast app again after completing the update.

...

Expand
titleDouble check your internet connection

  1. Make sure your Wi-Fi connection is stable by checking the connection under your TV’s Settings menu (service requires a minimum download speed of at least 5Mbps).

  2. Run an internet speed test - Note that you can do this from a computer or phone that’s connected to the same Wi-Fi network as your TV, rather than having to install an app.

  3. To run a speed test, just follow the link below.
    https://www.speedtest.net/

  • Press the Home button on your Samsung TV remote and then select Apps from the Settings bar.

  • Click the Settings button in the top right corner of the Apps screen.

  • Locate and highlight the FreeCast app > Then select View Details from the dropdown menu that appears under the app.

  • Complete the FreeCast app update if one is available.

    • Launch the FreeCast app again after completing the update.
    Expand
    Expand
    titleCheck for latest app update
    titleClear the cache and data for the FreeCast app

    1. Click the Home button on your Fire TV remote to get to the home screen.

    2. In the top right corner of the screen, select Settings.

    3. From the Settings menu, select Applications.

    4. Scroll down and select Manage Installed Apps > Then scroll down and select FreeCast from the list.

    5. Scroll down the FreeCast app settings section and select Force Stop.

    6. Then choose Clear Cache.

    7. Then choose Clear Data.

    8. Launch the FreeCast app and try logging in again.

    Expand
    titleUninstall / Reinstall the FreeCast app

    1. Highlight the FreeCast app on the Fire TV home screen.

    2. Press the Menu button on your Fire TV remote (button with three lines in it).

    3. Select Offload from the menu that appears on the right side of the screen.

    4. Click Offload again to confirm.

    5. Reinstall the FreeCast app from the Amazon App Store and try launching it again.

    Samsung TV

    Navigate away from Channels section

    1. If you’re stuck loading in the Channels section, try navigating to over to the left side menu using the D-pad or left directional button on your remote.

    2. After pulling up the left side menu, select either TV Shows or Movies from the menu to navigate to one of those on-demand sections.

    3. Once that section finishes loading, try navigating back to the Channels section and allow a minute or two for it to load.

    Expand
    titleClear the cache and data for the FreeCast app

    1. Click the Home button on your Fire TV remote to get to the home screen.

    2. In the top right corner of the screen, select Settings.

    3. From the Settings menu, select Applications.

    4. Scroll down and select Manage Installed Apps > Then scroll down and select FreeCast from the list.

    5. Scroll down the FreeCast app settings section and select Force Stop.

    6. Then choose Clear Cache.

    7. Then choose Clear Data.

    8. Launch the FreeCast app and try logging in again.

    Expand
    titleUninstall / Reinstall the FreeCast app

    1. Highlight the FreeCast app on the Fire TV home screen.

    2. Press the Menu button on your Fire TV remote (button with three lines in it).

    3. Select Offload from the menu that appears on the right side of the screen.

    4. Click Offload again to confirm.

    5. Reinstall the FreeCast app from the Amazon App Store and try launching it again.

    ...

    Samsung TV

    Expand
    titleCheck for latest device updatesapp update

    1. Press the Settings Home button on your Samsung TV remote to bring up and then select Apps from the Settings menubar.

    2. Select the Support section and then choose Software Update.

    3. If an update is available, select Update Now (You can also enable auto updates here, if they’re not already enabled).

    4. Once the update is complete, restart your Samsung TV and then try launching the FreeCast app againClick the Settings button in the top right corner of the Apps screen.

    5. Locate and highlight the FreeCast app > Then select View Details from the dropdown menu that appears under the app.

    6. Complete the FreeCast app update if one is available.

    7. Launch the FreeCast app again after completing the update.

    Expand
    titleDouble check your internet connection

    1. Make sure your Wi-Fi connection is stable by checking the connection under your TV’s Settings menu (service requires a minimum download speed of at least 5Mbps).

    2. Run an internet speed test - Note that you can do this from a computer or phone that’s connected to the same Wi-Fi network as your TV, rather than having to install an app.

    Expand
    titleClear the cache and data for the FreeCast app

    1. Press the Settings button on your Samsung TV remote to bring up the Settings menu.

    2. Select Support > Device Care > Manage Storage.

    3. Locate the FreeCast app and select it from the menu.

    4. Select View Details > Clear Cache. Then select Clear Data.

    5. Launch the FreeCast app and try logging in again.

    Expand
    titleUninstall / Reinstall the FreeCast appCheck for latest device updates

    1. Press the Settings button on your Samsung TV remote to bring up the Settings menu.

    2. Select the Support section and then choose Software Update.

    3. If an update is available, select Update Now (You can also enable auto updates here, if they’re not already enabled).

    4. Once the update is complete, restart your Samsung TV and then try launching the FreeCast app again.

    Expand
    titleDouble check your internet connection

    1. Make sure your Wi-Fi connection is stable by checking the connection under your TV’s Settings menu (service requires a minimum download speed of at least 5Mbps).

    2. Run an internet speed test - Note that you can do this from a computer or phone that’s connected to the same Wi-Fi network as your TV, rather than having to install an app.

    3. To run a speed test, just follow the link below.
      https://www.speedtest.net/

    Expand
    titleNavigate away from Channels section

    1. If you’re stuck loading in the Channels section, try navigating to over to the left side menu using the D-pad or left directional button on your remote.

    2. After pulling up the left side menu, select either TV Shows or Movies from the menu to navigate to one of those on-demand sections.

    3. Once that section finishes loading, try navigating back to the Channels section and allow a minute or two for it to load.

    Expand
    titleRestart your Samsung TV

    1. Turn off your Samsung TV and then unplug it for 3-5 minutes.

    2. Plug the TV back in and turn it on again, then try re-opening the FreeCast app.

    Expand
    titleClear the cache and data for the FreeCast app

    1. Press the Settings button on your Samsung TV remote to bring up the Settings menu.

    2. Select Support > Device Care > Manage Storage.

    3. Locate the FreeCast app and select it from the menu.

    4. Select View Details > Clear Cache. Then select Clear Data.

    5. Launch the FreeCast app and try logging in again.

    Expand
    titleUninstall / Reinstall the FreeCast app

    1. Press the Home button on your Samsung TV and then select Apps from the Settings bar.

    2. Click the Settings button in the top right corner of the Apps screen.

    3. Locate and highlight the FreeCast app > Select Delete.

    4. Go back to the Apps section and search the FreeCast app.

    5. Reinstall the FreeCast app and try launching it again.

    ...

    LG TV

    Expand
    titleCheck for latest app update

    1. Press the Home button on your Samsung LG TV remote and then select Apps from the Settings menu bar.

    2. Click Select the Settings button Profile icon in the top right corner (icon is the silhouette of a person).

    3. Select Manage Apps from the My Apps screen menu.

    4. Locate Scroll down and highlight locate the FreeCast app > Select Delete.

    5. Go back to the Apps section and search the FreeCast app.

    6. Reinstall the FreeCast app and try launching it again.

    ...

    1. from the list of apps that appears.

    2. If an Update button displays next to the FreeCast app, press it to complete the update.

    3. Once the update is complete, try launching the FreeCast app again.

    Expand
    titleCheck for latest app updatedevice updates

    1. Press the Home Settings button on your LG TV remote and then select Apps from the menu bar.

    2. Select the Profile icon in the top right corner (icon is the silhouette of a person).

    3. Select Manage Apps from the My Apps menu.

    4. Scroll down and locate the FreeCast app from the list of apps that appears.

    5. If an Update button displays next to the FreeCast app, press it to complete the update.

    6. Once the update is complete, try launching the FreeCast app again.

    Expand
    titleCheck for latest device updates

    1. Press the Settings button on your LG TV remote to get to the Settings menu.

    2. Select All Settings from the menu that appears > Then choose Support.

    3. Select Software Update from the Support menu > Then Check for Updates (You can also enable auto updates here, if they’re not already enabled).

    4. Once the update is complete, restart your LG TV and try launching the FreeCast app again.

    Expand
    titleCheck your connection speed

    1. Make sure your Wi-Fi connection is stable by checking the connection under your TV’s Settings menu (service requires a minimum download speed of at least 5Mbps).

    2. Run an internet speed test - Note that you can do this from a computer or phone that’s connected to the same Wi-Fi network as your TV, rather than having to install an appto get to the Settings menu.

    3. Select All Settings from the menu that appears > Then choose Support.

    4. Select Software Update from the Support menu > Then Check for Updates (You can also enable auto updates here, if they’re not already enabled).

    5. Once the update is complete, restart your LG TV and try launching the FreeCast app again.

    Expand
    titleCheck your connection speed

    1. Make sure your Wi-Fi connection is stable by checking the connection under your TV’s Settings menu (service requires a minimum download speed of at least 5Mbps).

    2. Run an internet speed test - Note that you can do this from a computer or phone that’s connected to the same Wi-Fi network as your TV, rather than having to install an app.

    3. To run a speed test, just follow the link below.
      https://www.speedtest.net/

    Expand
    titleNavigate away from Channels section

    1. If you’re stuck loading in the Channels section, try navigating to over to the left side menu using the D-pad or left directional button on your remote.

    2. After pulling up the left side menu, select either TV Shows or Movies from the menu to navigate to one of those on-demand sections.

    3. Once that section finishes loading, try navigating back to the Channels section and allow a minute or two for it to load.

    Expand
    titleRestart your LG TV

    1. Log out from the FreeCast app if you’re able to.

    2. Unplug your LG TV > Then wait 20-30 seconds and plug it back in.

    3. Once the TV restarts, try launching the FreeCast app again.

    ...