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If you’re experiencing any issues with buffering on FreeCast, just select the device you’re using below and then follow the troubleshooting steps provided

Android Device

 Check for latest app update
  1. Open the Google Play Store on your Android device and search “FreeCast” in the app store.

  2. Choose the “Update” option if it’s available.

  3. Try to launch the FreeCast app again after completing the app update.

 Check for latest device updates
  1. Open the Settings menu and select “System” > “System Update” or “Software Update”, depending on on your Android device.

  2. Complete the update if one is available and then try launching the FreeCast app again.

 Check your connection speed
  1. We recommend having a minimum download speed of 5 Mbps in order to use FreeCast.

  2. To run a speed test, just follow the link below.
    https://www.speedtest.net/

  3. If you’re using cell phone data for your connection, please try connecting to a wireless network and then try launching the FreeCast app again.

 Clear the cache and data for FreeCast app
  1. Open your Settings menu on your device and visit your Apps section.

  2. Locate and select the FreeCast app in the list of apps.

  3. Select “Storage” > “Clear Data”.

  4. Click “Ok” to confirm.

  5. After clearing the cache and data, restart your device and then try launching the FreeCast app again

iOS Device

 Check for latest app update
  1. Open the App Store on your iOS device and search “FreeCast”.

  2. Choose the “Update” option if it’s available.

  3. Try to launch the FreeCast app again after completing the app update.

 Check for latest device updates
  1. Open the Settings menu on your device and select “General” > “Software Update”.

  2. Once the update is complete, try launching the FreeCast app again.

 Check your connection speed
  1. We recommend having a minimum download speed of 5 Mbps in order to use FreeCast.

  2. To run a speed test, just follow the link below.
    https://www.speedtest.net/

  3. If you’re using cell phone data for your connection, please try connecting to a wireless network and then try launching the FreeCast app again.

 Restart your device
  1. Sign out of the FreeCast app on your iOS device (if you’re able to).

  2. Restart your iOS device and then try launching the FreeCast app again.

 Delete and reinstall the FreeCast app
  1. Delete the FreeCast app from your iOS device and then reinstall it from the App Store.

  2. Try launching the FreeCast app again.

Android TV

 Check for latest app update
  1. Go to the “Apps” section on your Android TV and then open the Google Play Store.

  2. Select the Profile icon in the top right corner > Choose “Manage apps & games”.

  3. Select “Updates” and then “Check for Updates”.

  4. Complete an update for the FreeCast app if the option appears.

  5. Launch the FreeCast app again once the update is complete.

 Check for latest device updates
  1. Go to the “Settings” menu on your Android TV

  2. Select “System” > “About” > “System Update” and then “Check for update”
    (or Settings > Device Preferences > About > System Update)

  3. Launch the FreeCast app again once the update is complete.

 Double check your internet connection
  1. Make sure your Wi-Fi connection is stable by checking the connection under your TV’s Settings menu (service requires a minimum download speed of at least 5Mbps).

  2. Run an internet speed test - Note that you can do this from a computer or phone that’s connected to the same Wi-Fi network as your TV, rather than having to install an app.

 Clear the cache and data for FreeCast app
  1. Click the Home button on your Android TV remote to get to the home screen.

  2. In the top right corner of the screen, select “Settings” > “Apps”.

  3. Scroll down and select the FreeCast app from the list that appears (you may need to select “See all apps” to view the full list).

  4. Choose the FreeCast app and then select “Clear Cache” > Press “Ok” to confirm.

  5. Click back on your remote and select “Clear “Data” from the list > Press “Ok”.

  6. Launch the FreeCast app again and sign in to your account.

Apple TV

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Fire TV

Samsung TV

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